At thegenzstyles, customer satisfaction is our priority. If you’re not entirely satisfied with your purchase, we’re here to help. Please review our policies regarding returns, replacements, refunds, and cancellations carefully.

 

Returns Policy

We accept returns under the following conditions:

 

Eligibility: Items must be returned within 7 days of receiving your order.

Condition: The product must be unused, unwashed, and in its original packaging, with tags and labels attached.

Non-Returnable Items: Certain items are not eligible for returns, such as:

Undergarments and swimwear

Customized or personalized items

Gift cards

To initiate a return, please follow these steps:

 

Contact our customer support at info@thegenzstyles.com with your order details.

We will provide a return shipping label and instructions.

Return the item using the provided shipping label.

Upon receipt, we will inspect the item and notify you of the status of your return.

 

Replacement Policy

If you receive a defective, damaged, or incorrect item, we offer a free replacement under these conditions:

 

Report the issue within 7 days of receiving the product.

Provide photographic evidence of the defect or damage to our customer service team.

If the item is out of stock, we may offer a refund or store credit as an alternative.

Process for Replacements:

 

Contact our customer support at [email/contact number] with details of the issue.

We will arrange for the defective item to be returned and a replacement item to be sent at no additional cost.

Replacement items will be shipped within [X] business days after the return is processed.

 

Refund Policy

We offer refunds under the following circumstances:

 

Refundable Items: Items that are eligible for returns (as outlined above).

Refund Process: Once your returned item is received and inspected, we will notify you of the refund approval status. If approved, the refund will be processed, and a credit will be applied to your original method of payment within [X] business days.

Shipping Fees: Please note that shipping fees are non-refundable, except in cases where we sent you a defective or incorrect item.

Refunds will be issued to the same payment method used during the purchase. Please allow 7 business days for the refund to reflect in your account.

 

Cancellation Policy

You may cancel your order if it meets the following criteria:

 

Cancellation Time Frame: Orders can be canceled within 24 hours of placing the order, provided the item has not been shipped.

After Shipment: If the order has already been shipped, the cancellation request will be treated as a return.

How to Cancel:

Log into your account on www.thegenzstyles.com and navigate to the “My Orders” section.

Select the order you wish to cancel and click “Cancel Order.”

If eligible for cancellation, we will process your request and refund the amount within 7 business days.

Note: Orders that have already been processed for shipment cannot be canceled. However, you may return the item after it arrives.

 

Exceptions and Special Cases

Sale Items: Items purchased during a sale or clearance event may not be eligible for returns or exchanges unless defective.

Gift Returns: If you received the item as a gift and wish to return it, we will provide store credit to the gift recipient.